Contact Us:

At Rugzilla.com, we strive to bring you the best customer service possible. Contact us through phone, email or online at any time – 24-hours a day. We are more than happy to answer any product or order questions that you have.

To help you find a quick answer, here are some of the most popular questions we answer daily.

When Will My Order Ship?

The average order ships in just 2-4 business days. This excludes heavier or oversized area rugs. You will be notified via email when your order does ship, so make sure to check your inbox. You can also track your order by logging in to our system

How Can I Return A Rug?

In order to return a rug, you must fill out a RMA request. You can find complete instructions here, and then return to this page to submit your request.

How Long Does it Take To Receive a Refund?

Most refunds are sent 30-days following the received return. When your return is completed, we will notify you via email.

Email Help:

To email us at any time with any questions – please fill out the following form.