Delivering Your Order
Rugzilla.com ships all rugs directly from the manufacturer to you. We do our best to ensure each shipment arrives as quickly as possible. Please find additional shipping information included below.
When Will My Order Arrive?
The vast majority of rugs shipped to the lower 48 states will arrive in 3-8 working days. If you would like a more detailed delivery date, the “click for delivery date” link next to each item will provide the most accurate estimate. Due to the size of these items, oversized rugs that must be shipped by LTL trucks may not arrive for up to 14 days. Custom orders or braided rug orders may arrive in 2-3 weeks from order date. Please contact us to verify any delivery dates.
What Are the Standard Shipping Costs?
Rugzilla.com ships all orders equaling $99.99 or greater for free. If your order totals less than $99.99, shipping costs are estimated based on distance and weight.
How Will A Package Be Delivered?
With the exception of heavier and larger orders (shipped by LTL carriers), we ship the majority of orders via FEDEX and UPS.
Is It Possible to Track An Order?
Shipments that are placed with FEDEX and UPS can be tracked. Please allow 2-7 days following an order placement to obtain a detailed tracking number.
Where Do You Ship?
Rugzilla.com ships to 48 states within the continental United States. We are currently working on shipping to additional locations – please check back soon for additional information!
Can You Deliver to a P.O. Box or APO/FPO Address?
Unfortunately, we cannot deliver to APO/FPO or P.O. boxes at the time being.
Do You Ship Internationally?
Right now, we only ship to 48 locations within the United States. We hope to ship internationally soon, so make sure to check back!
Do you ship to Alaska, or Hawaii?
We currently do not ship to Alaska or Hawaii, but we hope to soon!